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Waitrose, John Lewis and Greenbee are part of the John Lewis Partnership. Waitrose, the supermarket arm, has over 200 stores and accounts for around 4% of the multiple grocers’ market. All full time staff in the John Lewis Partnership, and there are around 69,000, are Partners and benefit from a share of the profits that would normally go to the shareholders.

Waitrose is not one of UK’s big four, but its products are regarded by many consumers as the ultimate in supermarket quality. Moreover, and this is contrary to popular belief, when you compare the prices of Waitrose’s Own Labels with those from Asda, Morrisons, Sainsbury’s and Tesco and also the prices of the blue chip brands sold by all of these five stores, you’ll find that, like for like, Waitrose is just as competitive. Click here to read the website's Introduction.

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The advantages for Waitrose shoppers:

  1. Waitrose has a very efficient customer service desk.
  2. Unlike most supermarkets Waitrose’ prices are the same from store to store.
  3. Waitrose will change their prices to keep them in line with their competitors.
  4. Waitrose Own Branded products display easy to read nutritional and allergen labels.
  5. Waitrose provide a Nutrition Advice Service: click here.
  6. Waitrose accepts: cash, debit cards, credit cards & their Partnership card.
  7. Waitrose don’t charge for trolleys.
  8. They have ever growing range of Organic and Fairtrade products.
  9. They have an ever expanding range of Free From products.
  10. Waitrose’ customer helpline: 0800 188884 is professional and very helpful.
  11. They have online shopping at
  12. Free delivery on all online orders

Disadvantages for Waitrose shoppers:

  1. Online shoppers pay their delivery day’s store price - this could be more or less than the website price!
  2. Minimum order for online shopping is £50.

For your nearest Waitrose store & opening times: click here.

Head Office Address:
Waitrose Limited
Doncastle Road
RG12 8YA

Customer Service Line:
0800 188884



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